Key question
Caring
Staff involve and treat people with compassion, kindness, dignity and respect.
Quality Statements
- C1Kindness, compassion and dignityWe always treat people with kindness, empathy and compassion and we respect their privacy and dignity. We treat colleagues from other organisations with kindness and respect.
- C2Treating people as individualsWe treat people as individuals and make sure their care, support and treatment meets their needs and preferences. We take account of their strengths, abilities and aspirations.
- C3Independence, choice and controlWe promote people's independence, so they know their rights and have choice and control over their own care, treatment and wellbeing.
- C4Responding to people's immediate needsWe listen to and understand people's needs, views and wishes. We respond to their needs in the moment and over time.
- C5Workforce wellbeing and enablementWe care about and promote the wellbeing of our staff, and we support and enable them to always deliver person-centred care.
Example evidence
A few examples of the evidence CQC inspectors expect to see for this area:
- Friends and Family Test (FFT) Reports
- Accessible Information Standard (AIS) Compliance Audit
- Patient Online Access Statistics
See the full example-evidence checklist
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